There are sometimes puzzling assumptions in many airlines concerning promotion of flight attendants to pursers or cabin managers. This assumption says that flight attendants with a lengthy work record will normally develop into capable managers with sufficient leadership skills. Therefore in many airlines, promotion to a leading position in the cabin is based on seniority, disregarding all references to leadership potential. Unless severe drug or alcohol abuse or a criminal record exists the experienced flight attendant is regarded as a suitable leader. The task of the purser or cabin manager is to distribute and lead the work on board in the cabin. Candidates for promotion to these positions should be examined in relation to leadership qualifications and promoted not solely based on their efficiency and longevity as flight attendants. Albert Consulting is supporting airlines to develop C/A’s leadership potentials to become Cabin Managers and take the lead of about 15 A/H on a heavy jet. In the training beside the operational issues, we focus on:
- Leading teams
- Creating crew motivation
- Managing difficult situations on board
- Effective communication
- Crowd control
- Handle passenger stress and rage
- Conflict management
Relevant measures Social competence, independence and emotional stability, communication skills, assertiveness and action-orientation in balance with ability to listen, to adapt and to take different perspectives